Refund policy

Returns & Exchanges
We have a 5-day return and exchange policy. You have 5 days from the day you receive your order to request a return or an exchange.

To be eligible, your item must be unworn, unwashed and unused, in the same condition you received it, with all tags attached and in its original packaging. Your order number or proof of purchase is required.

To start a return or an exchange, message us on Instagram at @celora.wear with your order number. Once your request is approved, we will send you the return address and the pickup or shipping instructions. Items sent back to us without requesting a return first will not be accepted.

Exchanges
Size and colour exchanges are free within the 5-day window, subject to availability. If the size or colour you want is out of stock, we will issue a refund or store credit instead.

Damages and issues
Please inspect your order as soon as it arrives. If an item is defective, damaged, or you received the wrong product, message us on Instagram within 48 hours of delivery and we will make it right at no cost to you.

Non-returnable items
Sale and discounted items and gift cards are final sale and cannot be returned or exchanged. Items that have been worn, washed or altered, or returned without their original tags and packaging, will not be accepted.

Refunds
Once we receive and inspect your return, we will let you know whether the refund was approved. Approved refunds are issued to your original payment method within 10 business days. For cash on delivery orders, refunds are sent by bank transfer or Instapay to the account you provide. Please remember it can take some time for your bank to process and post the refund.

Any questions about a return? DM us on Instagram @celora.wear — we reply fast.